Operational Technology
Tech Support For Staff
🕢 7:30 a.m.- 4:00 p.m. 🕓
Cicero District 99 offers remote support to all staff members. A support agent will be in contact with you for the full duration of your session and has the ability to login to the computer that you are using and assist you with basic troubleshooting steps and will create a support ticket if the issue cannot be resolved.
*Please allow a 5-10 minute window to communicate with the support agent*
Connect to a District 99 Technician
Submit A Help Desk Ticket
FAQs + Solutions
This section includes basic guides on troubleshooting and best practices for the commonly used technologies and softwares provided and supported by the Technology and Information Services Department.
Assessment Information
- IAR: Practice Tests
- IAR: Taking The Test On Chromebooks
- NWEA Map: Common Testing Issues
- IL Science Assessment: Taking App-Based Tests On A Chromebook
- NWEA MAP: Admin Link
- NWEA Map: Taking The Test On Chromebooks
- NWEA Map: Administration Guides
- Access: Take 2.0 On A Chromebook
- NWEA Map: Headphones Setup Instructions
- IAR: Headphones Setup Instructions
- Access: Headphones Setup Instructions
IAR: Practice Tests
Last Modified: 3/23/21
IAR: Taking The Test On Chromebooks
Last Modified: 3/23/21
NWEA Map: Common Testing Issues
Last Modified: 5/6/19
IL Science Assessment: Taking App-Based Tests On A Chromebook
Last Modified: 3/12/18
NWEA MAP: Admin Link
Last Modified: 9/15/17
NWEA Map: Taking The Test On Chromebooks
Last Modified: 9/15/17
NWEA Map: Administration Guides
Last Modified: 9/15/17
Access: Take 2.0 On A Chromebook
Last Modified: 1/9/17
NWEA Map: Headphones Setup Instructions
Last Modified: 12/1/15
IAR: Headphones Setup Instructions
Last Modified: 12/1/15
Access: Headphones Setup Instructions
Last Modified: 12/1/15
Chromebook Solutions
- Purchase A Replacement/Extra Charger
- Chromebook Replacement
- Remove A Student's Profile
- Reset Google Chrome
- Read & Write For Google Chrome
- Update A Chromebook
Purchase A Replacement/Extra Charger
Last Modified: 1/14/20
Chromebook Replacement
Last Modified: 8/30/19
Remove A Student's Profile
Last Modified: 7/15/19
Reset Google Chrome
Last Modified: 1/24/19
Read & Write For Google Chrome
Last Modified: 3/13/17
Update A Chromebook
Last Modified: 12/20/16
Hotspots
Troubleshooting When It Doesn't Work
Last Modified: 9/23/19
Loan Agreement
Last Modified: 9/23/19
FAQs
Last Modified: 9/23/19
ISA Testing
Student Chromebook App: Kiosk Missing
Last Modified: 3/25/19