Operational Technology
In the Summer of 2021, every network switch was replaced and upgraded to ensure the best and fastest network and internet connectivity throughout all schools and facilities.
Tech Support For Staff
🕢 7:30 a.m.- 4:00 p.m. 🕓
Cicero District 99 offers remote support to all staff members. A support agent will be in contact with you for the full duration of your session and has the ability to login to the computer that you are using and assist you with basic troubleshooting steps and will create a support ticket if the issue cannot be resolved.
*Please allow a 5-10 minute window to communicate with the support agent*
Connect to a District 99 Technician
Submit A Help Desk Ticket
FAQs + Solutions
This section includes basic guides on troubleshooting and best practices for the commonly used technologies and softwares provided and supported by the Technology and Information Services Department.
SchoolDude
Create An Account
Last Modified: 9/13/21
Assessment Information
- IAR: Practice Tests
- IAR: Taking The Test On Chromebooks
- NWEA Map: Common Testing Issues
- IL Science Assessment: Taking App-Based Tests On A Chromebook
- NWEA MAP: Admin Link
- NWEA Map: Taking The Test On Chromebooks
- NWEA Map: Administration Guides
- Access: Take 2.0 On A Chromebook
- NWEA Map: Headphones Setup Instructions
- IAR: Headphones Setup Instructions
- Access: Headphones Setup Instructions
IAR: Practice Tests
Last Modified: 3/23/21
IAR: Taking The Test On Chromebooks
Last Modified: 3/23/21
NWEA Map: Common Testing Issues
Last Modified: 5/6/19
IL Science Assessment: Taking App-Based Tests On A Chromebook
Last Modified: 3/12/18
NWEA MAP: Admin Link
Last Modified: 9/15/17
NWEA Map: Taking The Test On Chromebooks
Last Modified: 9/15/17
NWEA Map: Administration Guides
Last Modified: 9/15/17
Access: Take 2.0 On A Chromebook
Last Modified: 1/9/17
NWEA Map: Headphones Setup Instructions
Last Modified: 12/1/15
IAR: Headphones Setup Instructions
Last Modified: 12/1/15
Access: Headphones Setup Instructions
Last Modified: 12/1/15
Chromebook Solutions
- Purchase A Replacement/Extra Charger
- Chromebook Procedures
- Remove A Student's Profile
- Reset Google Chrome
- Disable Sleepmode On Chromebit (School Digital Signage)
- Read & Write For Google Chrome
- Update A Chromebook
Purchase A Replacement/Extra Charger
Last Modified: 1/14/20
Chromebook Procedures
Last Modified: 8/30/19
Remove A Student's Profile
Last Modified: 7/15/19
Reset Google Chrome
Last Modified: 1/24/19
Disable Sleepmode On Chromebit (School Digital Signage)
Last Modified: 2/1/18
Read & Write For Google Chrome
Last Modified: 3/13/17
Update A Chromebook
Last Modified: 12/20/16
T-Mobile Hotspots
- Troubleshooting When It Doesn't Work
- Loan Agreement
- FAQs
- Fast Facts For Students, Parents, Teachers, and Admins
- Ignited99 Program
Troubleshooting When It Doesn't Work
Last Modified: 9/23/19
Loan Agreement
Last Modified: 9/23/19
FAQs
Last Modified: 9/23/19
Fast Facts For Students, Parents, Teachers, and Admins
Last Modified: 9/23/19
Ignited99 Program
Last Modified: 9/23/19
PowerSchool Solutions
- Printing Student Passwords
- Powerschool Student Portal Quick Start
- How To Recalculate A Student's Grade
- Using PowerTeacher Pro
- How To Report The Honor Roll
- Viewing A Student's Attendance
- Powerschool and PowerTeacher Login Tips
- PowerTeacher Comment Codes
- PowerSchool Basics For Admins
- Managing Daily Attendance
- Enrolling And Transferring Students
- PowerTeacher Pro Level 1 and Level 2 Training
- PowerTeacher Classroom Management
- Using PowerTeacher Pro Instant Productivity
Printing Student Passwords
Last Modified: 8/28/19
Powerschool Student Portal Quick Start
Last Modified: 9/11/18
How To Recalculate A Student's Grade
Last Modified: 5/23/18
Using PowerTeacher Pro
Last Modified: 3/30/18
How To Report The Honor Roll
Last Modified: 4/26/17
Viewing A Student's Attendance
Last Modified: 12/9/16
Powerschool and PowerTeacher Login Tips
Last Modified: 11/7/16
PowerTeacher Comment Codes
Last Modified: 10/21/16
PowerSchool Basics For Admins
Last Modified: 10/20/16
Managing Daily Attendance
Last Modified: 10/20/16
Enrolling And Transferring Students
Last Modified: 10/20/16
PowerTeacher Pro Level 1 and Level 2 Training
Last Modified: 9/13/16
PowerTeacher Classroom Management
Last Modified: 8/15/16
Using PowerTeacher Pro Instant Productivity
Last Modified: 8/15/16
Adobe Reader
DC Running Slow
Last Modified: 5/20/19
ISA Testing
Student Chromebook App: Kiosk Missing
Last Modified: 3/25/19
Raptor Technologies
How To Fix Printing Issues
Last Modified: 3/25/19
Internet Solutions
- Google Chrome: Mouse Disappearing
- Google Chrome: Clear Browser History
- Google Chrome: Setup Cast For Education
- Google Chrome: Enable Flash
Google Chrome: Mouse Disappearing
Last Modified: 1/28/19
Google Chrome: Clear Browser History
Last Modified: 1/11/19
Google Chrome: Setup Cast For Education
Last Modified: 12/3/18
Google Chrome: Enable Flash
Last Modified: 10/30/17
Samsung Panel
Repair Service Process For Touchscreen
Last Modified: 1/23/19
Firmware Update
Last Modified: 12/19/18
Promethean Panel
Every summer, building walkthroughs and classroom "tech checks" are performed to make sure all devices and resources are updated and working properly before school starts.
Things To Know After Panel Enhancement
Last Modified: 12/19/18
Accessing Panel Main Board Menu
Last Modified: 12/19/18
FAQ
Last Modified: 10/11/17
Phone System: Cisco VoIP
Quick Reference Guide: 8851/8861/7821
Last Modified: 8/13/18
School Office Documents
- 6th Day Enrollment Drops/Deletes Request Template
- HAC Parent Letter Template
- Suspension Letter Template
6th Day Enrollment Drops/Deletes Request Template
Last Modified: 8/22/16
HAC Parent Letter Template
Last Modified: 8/21/15
Suspension Letter Template
Last Modified: 8/21/15
Contact Us
☎️ (708) 863-8626 ☎️
☎️ (708) 982-4100 ☎️
Dir. Tech Infrastructure & Ops
Nokhaze Ilyas
📧 nilyas@cicd99.edu
Clerk
Maritza Becerra
📧 mbecerra@cicd99.edu
Clerk
Jacqueline Schullo
📧 jschullo@cicd99.edu
Infrastructure Manager
Leigh Smith
📧 lsmith@cidc99.edu
Systems Manager
Brandon Irwin
📧 birwin@cicd99.edu
Level II Technician
Steven Estrada
📧 sestrada@cicd99.edu
Level II Technician
Adolfo Reyes
📧 areyes3@cicd99.edu
Level II Technician
Joseph De La Cruz
📧 jdelacruz@cicd99.edu
Level I Technician
Alejandro Ramirez
📧 alramirez@cicd99.edu
Level I Technician
David Nunez
📧 dnunez@cicd99.edu
Tech Aide
Alvaro Gutierrez
📧 agutierrez2@cicd99.edu
Tech Aide
Anthony Cotton
📧 acotton@cicd99.edu
Tech Aide
Sarai Mendez
📧 smendez@cicd99.edu
Tech Aide
Bobbie Salinas
📧 bsalinas@cicd99.edu
Tech Aide
Kevin Cotton
📧 kcotton@cicd99.edu