Online Tech Support
Remote Support - Connect to a Cicero 99 technician (workdays 7:30am-4:00pm)
Remote support means that a Cicero 99 technician can log into the computer that you are using, and assist you with using or troubleshooting the application.
Cicero School District 99 uses LogMeIn Rescue for all remote support activities. LogMeIn is one of the leading, most secure, remote support applications available. LogMeIn allows you to connect to support technician via the use of a one-off, six digit PIN code. Codes are single-use only, and at the end of your support session, all open connections are permanently closed as soon as the technician has disconnected.
To connect, please obtain your one-off six digit PIN code from a Cicero 99 technician. You can contact the Information Services Department at 708-863-8630.
Once you have your PIN code, please click on the link below to be redirected to the LogMeIn Support Portal where you can enter your PIN and begin the remote support session.
A Cicero 99 technician will be on the phone with you for the full duration of your remote support session. We provide this service to provide technology support for all staff members, and assist with ongoing training of the advanced features of all district approved technology resources.
If you do not have a PIN, you can receive remote support by filling out the form below and clicking on the "D99 Remote Support" button.
Once you have you connect with a technician, a small file will need to be downloaded. You will be prompted to run application, which verifies your PIN code, and connects you to the right technician.
Note that your Cicero 99 technician will also walk you through the full process of connecting to a remote support session.