Online Tech Support
Remote Support — Connect to a Cicero District 99 technician (workdays 7:30 a.m.-4 p.m.)
This section includes basic guides on troubleshooting and best practices for the commonly used technologies and softwares provided and supported by the Technology and Information Services Department.
Process for Student Devices when Transferring or Leaving the District
Student Transferring Between Schools in District 99
When a student transfers between schools in the district:
- Student will take their assigned Chromebook, charger and hotspot with them to their new school assignment.
- Students are not to leave these items in the school office. Issued devices will follow students throughout the school year, regardless of school assignment. Devices are issued to students, not to schools or classrooms.
Student Transferring Out of District 99
When a student leaves the district, they must drop off their Chromebook, charger and hotspot to their school’s main office. Front office personnel will fill out the following Google form:
Once the form has been filled out, a technician will come pick up the devices from the office within a 24-hour period.
Please submit the form as soon as possible so that devices can be picked up and recirculated into the district inventory as soon as possible.
Additionally, please bookmark this page as it will be monitored daily. Remember — this form is only for devices left by students who are leaving the district.
Cicero District 99 offers remote support to all staff members.
Remote support means that a District 99 technician can login to the computer that you are using and assist you with using or troubleshooting the application.
District 99 uses LogMeIn Rescue for all remote support activities. LogMeIn is one of the leading, most secure, remote support applications available. LogMeIn allows you to connect to support technician via the use of a one-off, six digit PIN code. Codes are single-use only, and at the end of your support session, all open connections are permanently closed as soon as the technician has disconnected.
To connect, please obtain your one-off six digit PIN code from a District 99 technician. For assistance, you can contact the Information Services Department at (708) 863-8626.
Once you have your PIN code, click on the link below to be redirected to the LogMeIn Support Portal, where you can enter your PIN and begin the remote support session.
A District 99 technician will be on the phone with you for the full duration of your remote support session. We provide this service to provide technology support for all staff members, and assist with ongoing training of the advanced features of all district approved technology resources.
If you do not have a PIN, you can receive remote support by filling out the form below and clicking on the "D99 Remote Support" button.
Once you have you been connected with a technician, a small file will need to be downloaded. You will be prompted to run application, which verifies your PIN code, and connects you to the right technician.
Note that your District 99 technician will also walk you through the full process of connecting to a remote support session.